SNOW

SI Function:  daysToDueDate: function(incident) {          var totalDuration;           var now = new GlideDateTime().getLocalDate();       if (!incident.dueDate.nil()) {               var dueDate = new GlideDateTime(incident.duedate).getDate();               totalDuration = new GlideDateTime.subtract(now, dueDate);               var numberofDays = parseInt(totalDuration.getNumericValue() / 86400000);               }     return nubmerOfDays; },                                             

SI Function:   inAListFied: function(incident) {     var userID = gs.getUserID();     var watchList = incident.getValue('watchlist');     if (watchList) {          var arrIncident = watchList.split(",");          var ListValues = (arrIncident.indexOf(userID) >= 0);       }     return ListValues; },

The table is a good visualization of Simplicity versus Efficiency. API Simplicity Efficiency Description GlideRecord getReference 1st 5th - 1 line of code - Poor UX (blocks browser) - Returns entire record  GlideRecord 2nd 4rd - ~ 5 lines of code - Poor UX (blocks browser) - Returns entire record GlideRecord getReference (with callback) 3rd 3rd - 5-10 lines of code (with callback) - Best UX (does not block browser) - Returns entire record GlideRecord (with callback) 4th 2nd - ~ 10 lines of code (with callback) - Best UX (does not block browser) - Returns entire record GlideAjax 5th 1st - ~20 lines of code (Client Script + Script Include) - Best UX (does not block browser) - Returns only the data you need Note: Actually I would change "GlideAjax" into "GlideAjax (with getXMLAnswer)". GlideAjax with getXML still would return a whole document. While GlideAjax with getXMLAnswer would only return the exact answer you need. Read about this in one of my previous articles G...